The production of NMN is currently still very expensive. So, like many others, we were looking for cheap deals. We came across a scandal: The fraudulent machinations of some on the Chinese Internet platform Alibaba (the Chinese counterpart to Amazon) listed companies that offer cheap nicotinamide as expensive NMN and give this cheap nicotinamide the fantasy name Food Grade NMN. That's worth it, because nicotinamide costs about one twentieth to max. a tenth of what a real NMN costs.

We document this scandal on this homepage. We wanted to warn, we want to help that nobody else becomes victim of these incredibly expensive scams we have to suffer from.

Trusting in the validity of several certificates, we ordered NMN for our studies at one of these suppliers listed on Alibaba: Shaanxi OWENS Industry Co., Ltd. Of course we wanted to check the quality of the substance delivered but we had to recognize that there is virtually no laboratory in Europe that is able to reliably analyze NMN. the scammer can therefore feel quite safe, because the customers can not easily check the quality of the delivered substance. And that's what they take advantage of!

For us, a really unfortunate coincidence turned into a stroke of luck: 10 kg of NMN from China on the grounds of suspicion that it could be banned substances, were seized at the customs and subjected to an analysis. It turned out that it is cheap nicotinamide instead of the expensive NMN (Nicotinamide Mononucleotide). Finally we had found a laboratory in the US specialized in NMN analysis and this laboratory confirmed the Customs analysis. Thus, the fraud was objectively proven.

It is no wonder that the company in question fiercely denounced this fraud and even went so far as to question the expertise of the state-owned laboratory and the internationally renowned US laboratory. They came with adventurous excuses.

This case is so significant for anyone thinking of stocking up on inexpensive NMN in China that we have decided to document it in every detail.

We felt reasonably secure when we ordered such a large amount of NMN in China as we made the purchase through the Alibaba platform and Alibaba offers a so-called Trade Assurance. So for us in the case of a fraud be belived we would be at least a bit protected.

That was an expensive mistake

This excuse was therefore denied them

After a long search, we found a laboratory and sent in the samples from the first two deliveries. By the way: Each analysis of a sample costs $ 290! In both cases it turned out to just be nicotinamide. The third and last delivery was analyzed by the customs lab without our intervention, with the same result.

More importantly, before we found a lab that could analyze NMN, we found a lab that could not analyze NMN, but was able to determine if the substance is nicotinamide. There was evidence to suggest that the substance delivered actually WAS nicotinamide. We confronted the supplier with these indications. It is a piece of cheating art on which adventurous excuses Dorothy, the company's online saleswoman, tried to reassure us. It could not be nicotinamide, she assured, because that would not even be produced in her company.

So, relying on Alibaba's Trade Insurance, we applied for a refund We expected the company to resist our allegations - but they did not - and seen we understood that they didn't need that, that Alibaba holds it's protecting hand above them. The only thing they did was send Alibaba an excerpt from our WhatsApp dialogues, in which we agreed to a false customs declaration. That was a clever trap we got into: we knew from colleagues that there were always difficulties with customs at NMN because this substance is virtually unknown in Europe and NMN is currently not approved as a dietary supplement in Europe. Therefore, it often happens that the customs does not give out the corresponding consignments to the recipient and let them go back. They are not allowed to do that because NMN is not a forbidden substance. But it happened again and again, happened even to us when we sent a colleague 100 g NMN (of which we thought it was NMN) by mail and received the shipment back. (Piece of evidence)

So we agreed to the misdeclaration - and that's what Alibaba used against us: they completely ignored the fraud, the objectively proven fraud, and refused to regulate, saying we were guilty because the consignment was withheld because it was not declared correctly.

We were stunned by this reasoning, because customs did not know what the analysis would be. It was a random sample, and it was suspected that it could be drugs or other prohibited substances.

Alibaba trivialized the scam as the "quality issue" and demanded that we agree with the scammers about this quality issue.

The cheaters were eventually even willing (at the urging of Alibaba) to take back the 10kg, but only under the conditions that they were sent back (so the Customs did not, for example, retain or destroy them).

We believe that regardless of the customs problem, there is fraud, that, objectively proven, the ordered and promised product has not been delivered and we therefore have the right to cancel the contract and get the money back. Alibaba had very, very much understanding for the poor swindlers, who understandably only want to have their material back (by the way: 10 kg of nicotinamide cost just about 180 dollars - it went with the order but $ 10,000!).

Alibaba continues to ignore the existence of fraud altogether. As I said: they hold the protective hand over their Chinese entrepreneurs.

The really scandalous thing about it is that Alibaba, through our evidence, objectively knows that at least this company is cheating but doing nothing but nothing at all to protect other customers from these scams. The company is still listed on Alibaba and continues to offer this fake NMN, which they call Food Grade NMN. At Amazon such a company would have been closed for a long time: Not so with Alibaba.

It is truly justified to say that such behavior makes Alibaba the accomplice of fraudsters.

Please, read the wording of the dispute, which we had to challenge with Alibaba after our (unsuccessful) request for damages.

The corresponding pieces of evidence in the form of screenshots of the original page are each linked.

Alibaba has the power. We can do nothing. The attempt to enforce our right by a judicial process in China is completely hopeless. - We can do nothing but document the madness :-((

Actual Situation: In a conversation outside Alibaba (via WhatsApp) the supplier finally after weeks of silence contacted me and finally agreed to fully refund but the supplier seems to make the refund conditional upon getting the packages back. This is unacceptable because I have no influence whatsoever on the decisions of the customs. Therefore I demand that the contract is just undone and that I get my money back unconditionally - and everything else is up to the supplier. This is because it is not my fault that we are in this situation! The supplier just didn't deliver what was ordered and he is therefore fully responsible for all the consequences! - In this private conversation the supplier asked me to accept the packages if they finally should be delivered to me in order to avoid loss of the packages through the customs. I declared that on demand of the supplier I am willing to accept the packages if they should be finally delivered to me but I'm only willing to do so if I am refunded in advance! Otherwise I will just refuse to accept the packages in order to avoid being fined by the customs. - Summary: I am entitled to a refund of the purchase price regardless of what the customs will decide about the packages! The packages are not delivered! And I am entitled to just refuse to accept them. One additional remark: I blame the supplier for fraud - deliberately! He tries to talk out by claiming it was just an error. Please be assured that this is absolutely impossible for production-technical reasons. And please read in the attached documents that Dorothy herself excluded this possibility in the very beginning. She claimed that it is not possible that the substance is Nicotinamide because they don't produce Nicotinamide. Although I desperately asked for an explanation (some technical details) how it could be that FOUR different labs in three different countries analyze the substance and declare it to be Nicotinamide I only got dubious explanations, meaningless!
2019-09-11 01:44:59
piece of evidence
piece of evidence
piece of evidence
piece of evidence
piece of evidence

Shaanxi OWENS Industry Co., Ltd.,, the scammers:
You claimed we scammed you. How do you know our package is not what we delivered since you didn't receive it at all? Ali already gave the result on this order I hope we can regard this thing rationaly
2019-09-11 18:23:29

Alibaba, the accomplice:
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Hi Peter, Thank you for contacting Alibaba regarding Trade Assurance order 15832966001022515 It is not seller's responsibility for the Customs issue. Please provide us with valid Customs letter to show the detain reason within 3 days, or the dispute has to be closed again. Best Regards, Trade Dispute Mediation Department
2019-09-16 02:47:40

You are REALLY strange and I don't see any logic in your acting. It's not about the customs. That is not the point! Of course I already sent an email of Swissmedic telling that the packages are with them (translation of the email attached: Dear Mr. Niehenke Thank you for the pleasant phone conversation. I hereby certify that the two consignments (consignment no: 19CHEI001290154256.1 and 19CHEI001298597994.1) are with us. Due to the laboratory tests, it will probably be the end of September, until we can tell you the result.)" It's not about the customs it's about the theft! And you ignore this fact constantly! There would be no problem if I hadn't been scammed. I would try to get the packages from the customs. But I CAN'T do that because they do not contain what was ordered. This is objectively proven for 2 of these 3 packages. Seemingly you really demand from me that I cooperate with a fraudulent company. You seem to distinguish: "The one order might be fraudulent, but there is the second order, and this might be ok!" If I was cheated by a company you can't demand from me to cooperate with this company any longer. So I just have to reject the accept the packages! The packages are still at the customs and I have proven this by the attachment! I demand that the complete order is just UNDONE and that everything else is up to the supplier. You can't expect from me that I take the packages from a scammer just because this special package might be not a scam. It's not my duty to try time and time again whether I get what was ordered or not !!
2019-09-16 06:39:47
piece of evidence

Alibaba, the accomplice:
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Hi Peter, Thank you for contacting Alibaba regarding Trade Assurance order 15832966001022515. We'll help extend some days for the Customs inspection. Please keep us updated here. Best Regards, Sara Trade Dispute Mediation Departmen
2019-09-19 06:31:03

Shaanxi OWENS Industry Co., Ltd.,, the scammers:
I am sorry, I can't see why I have no logic. We are talking about the refund since you didn't receive the packages due to the customs issue. We talked with FedEx and they told me nothing can be done except waiting. We are willing to talk and solve this case but what you ask for is not really possible. What we suggest is we can negotiate the shipping cost and fine on the customs side, we can get the package back first. Then we could give you full refund. I don't see why you say this unacceptable.
2019-09-21 19:00:14
piece of evidence
piece of evidence

Alibaba, the accomplice:
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Hi Peter, Thank you for contacting Alibaba regarding Trade Assurance order 15832966001022515. For the Customs inspection, it is out of seller's control. It is not within the trade assurance protection. It means that you need to negotiate with seller directly to reach an agreement. If no agreement reached, the dispute has to be closed directly. Best Regards, Sara Trade Dispute Mediation Department
Sara - Trade Dispute Mediation Department

It is unacceptable for the following reason: 1. This conflict is not mainly about the customs but about fraud which has been objectively proven. It is simply not possible that you get VERY PURE Nicotinamid just by accident, as I was told by a chemist. You claim that you didn't want to betray and it was just an error that you THREE TIMES IN A ROW (!) just sent Nicotinamid instead of NMN. Do you really think that's plausible? The last fraud was detected by the customs, the former frauds are proven by the analysis of Intertek AND two other labs (ONE of these two is not very reliable and you just draw the attention ONLY to this SINGLE lab !!). Because you cheated you are responsible for ALL OF THE CONSEQUENCES and I HAVE THE RIGHT to completely undo the contract. And in this case you have to refund unconditionally (the contract is UNDONE !). You refuse to unconditionally refund and in so doing you impose the consequences of YOUR WRONGDOING on me. That's unacceptable. You alone are fully responsible for the consequences of your fraud!

Hello Sara You again and again just IGNORE that I was scammed and that this could be objectively proven ! You close your eyes, you don't say a word about it. You constantly ignore this fact. You even allow a scammer to have his fraudulent product further listed at Alibaba although it is objectively proven that it is a scam. You don't protect other customers. You don't do what is your duty. It really seems Alibaba holds its protective hand over its (Chinese) suppliers at the expense of its Western customers! That's a shame. And that's the way you could also shirk your responsibility!
2019-09-25 02:43:39

The supplier didn't do ANYTHING to provide evidence for an error and how such an error could occur although I desperately asked for such evidence. In the beginning I trusted Dorothy and I it was so deeply disappointing to be cheated this way. I was even willing to question the expertise of TWO independent labs in Germany and in Switzerland if Dorothy would provide me with some evidence why AND HOW these TWO labs could be wrong. But she just told some obscure fairytales and the chemist at Intertek only could laugh about that. The representative of a company I have contact with via the platform 'Made in China' openly suggests in a phone call that this could only be fraud. He told that is is even fraud or at least misleading to talk about a difference between pharmaceutical grade NMN and food grade NMN because there is still no standard defined for pharmaceutical NMN. So EVERY NMN produced up to now is FOOD GRADE NMN. Dorothy failed to provide technical details because there ARE NO DETAILS supporting her lies! :-(((
2019-09-25 02:53:00

As Dorothy herself has shown by uploading part of your WhatsApp conversation I'm even willing to help a scammer to avoid damage on his side. I'm willing to accept the packages IF AND ONLY IF I AM REFUNDED IN ADVANCE. But Dorothy refuses my proposal because she want's ME to take the risk caused by HER fraud. Just read through the dialog: Strange excuses !
2019-09-25 03:17:35
piece of evidence
piece of evidence
piece of evidence
piece of evidence
piece of evidence
piece of evidence

Shaanxi OWENS Industry Co., Ltd.,, the scammers:
Dear Peter, Thank you for your such a detailed reply, but speaking about the truth. About the customs issue, according to our conversation with FedEx, I can't deny that there is a part of issue related by you. As far as I know, these packages are able to complet the clearance a long time ago but you refused to do it and start saying we have quality issue and we didn't delivery the product. About the analysis, the first two labs you found came out with very weird analysis result, which is about 202g NMN in 100g sample and they all came out with wrong product name & batch name. I made every efforts to help you and taught you the right anaylsis way. I contacted a lab that is able to do this analysis but you didn't let them.
2019-09-28 17:59:49

Alibaba, the accomplice:
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Hi Peter, Thank you for contacting Alibaba regarding Trade Assurance order 15832966001022515. For the Customs inspection, it is out of seller's control. It is not within the trade assurance protection. It means that you need to negotiate with seller directly to reach an agreement. Pls kindly note that we’ll be out of office from October 1st to October 7th which is National Day. We will come back to office on October 8th and get in touch with you asap. Thanks for your cooperation and sorry for the inconvenience If no agreement reached, the dispute has to be closed directly. Best Regards, Sara Trade Dispute Mediation Department
2019-09-29 02:46:51

You are not honest, Dorothy, and you know that very well! You know from our WhatsApp-dialog every step I took regarding the delivery. You know AND ALIBABA KNOWS, too, that the package is still at Swissmedic. You know it because Swissmedic has confirmed that and I've uploaded the respective Email. I also had a phone call with FedEx and they told me that neither me or them are able to do something to accelerate the clearance process, that we just have to wait. That's precisely what YOU told me via WhatsApp. Have you forgotten that. Have a look at our dialog! - Why do you lie about that? Of course FedEx NEVER told you that I "refused" to do the clearance. I didn't have the chance to do so because the packages are still at Swissmedic. And that's what Swissmedic told me, too. They are just still wondering what to do with the packages. Yes, you are not honest. And you are not honest about the lab reports, too. You know very well that not TWO but only ONE of the FOUR labs involved showed to be not that reliable. But even this not too reliable lab came out with an analysis absolutely in line with what was found out by the other three labs: You delivered, three times in a row, not NMN (as promised) but cheap Nicotinamid. THIS IS FRAUD. MAYBE the fouth delivery with the so called 'pharma grade NMN' (a nonsense term by the way because there is no standard that defines 'pharma grade NMN', it's just a fake term!) - maybe this is really NMN, MAYBE. Swissmedic is going to analyse this package, too. Shameful, very very shameful.
2019-09-29 08:28:35
piece of evidence
piece of evidence

You are not honest, Dorothy, and Alibaba protects you. You are in the very comfortable position to know that you are protected. I understand very well why you call Alibaba lovingly "Ali". While Amazon, maybe, has a bias towards the customers Alibaba obviously has a bias towards its (Chinese) suppliers. If your company were listed at Amazon it would long ago be suspended immediately after this fraud was reported. Not so at Alibaba ... Alibaba squirms, refusing to admit that you or the company you represent has chaeted. Again I understand very well: If they admit that it was a scam, they are liable - AND they harm you! But they don't want to pay and they don't want to harm you. On the contrary: They hold their protective hand over their (Chinese) suppliers. Alibaba has the power to do so - and they are willing to abuse their power. As a European, I have no chance to fight it. Does it make sense for me to go to a court in China ?? You, of course, make extensively use of the opportunity Alibaba offers to you. You can lie and you need not to be logical. You need not provide information that could possibly show that you didn't cheat. Alibaba wouldn't demand that from you! You claim you offered the possibility to do an analysis by a Chinese lab. Again, you are not honest. Not honest about the fact that you had the chance to order an analysis of a sample I sent zu FCTA !! Why didn't YOU order that analysis (they had a sample sent by me) in order to relieve you just a little of the charge of fraud? Yes, I (!) canceled the order to do this analysis because I already had FOUR lab reports and for three of them I already had to pay (one was by the customs) - and all four came up with the same result. Why should I (!) again pay for this fraudulent substance being analyzed? But YOU (!) had every reason to have this sample analyzed. But you didn't take this chance. Yes, people in Europe and the United States MUST know how dangerous business via Alibaba could be! :-(( 2019-09-29 09:03:48

Shaanxi OWENS Industry Co., Ltd.,, the scammers:
Alibaba's good or bad, I believe that people are free to decide. I strongly believe that Ali is a free and fair place for everybody. They will protect not only the supplier's but also the customer's right. I don't see why you said Amazon is way better than Alibaba. You claim that you have four identical reports with the same results, so why do I receive 2 reports with more than 100% of the results? Does this mean that at least 2 of the result is not reliable? I believed I also already talked to you about where the other 2 reports' problem is but you refused to believe. Now you ask me to provide prove, which I already offered to you, again and again and keep calling me fraud. I don't see this is a respectful action. You mentioned the analysis of FCTA. We didn't know you cancled the test until we tried to ask for the analysis result with FCTA few days ago. Since FCTA is a third party lab, we won't make any contact with them if our customers are communication with them so how do we know about your cancel of the test? I don't see why you don't tell me this and keep saying I lie about this truth.
2019-10-07 23:00:03

Alibaba, the accomplice:
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Hi Peter, Thank you for contacting Alibaba regarding Trade Assurance order 15832966001022515. You kept complaining about the previous order. For this order, it shows clearance delay. You and seller has agreed to change the name to pass the Customs:https://sc02.alicdn.com/kf/H92643c1b50f84b2dbf442291502eb0c58.png Now we cannot assume responsibility on seller and force them to give you any refund. If you have a way to help return the goods, please stay in close touch with seller. If eventually no agreement reached, the dispute has to be closed. Best Regards, Sara Trade Dispute Mediation Department
2019-10-08 20:04:33

You try to confuse the reader ! As I mentioned by myself ONE of these FOUR labs wasn't reliable (although coming to the same result as the THREE other labs !), this ONE lab sent TWO different reports with confusing results. But these results are confusing only for someone (like you and me) who is not an expert. But that's not even important. YOU ALWAYS AVOID to explain why a lab specialized on the analysis of NMN comes to the conclusion that what was delivered by your company IS NOT NMN - and that the customs lab (a state entity !) comes to the same conclusion. they analyzed a sample of these 10 kg you've sent and found out: It is Nicotinamid. You can't mistake Nicotinamid for NMN in an analysis. That's simply impossible. And you know that. Yes, YOU ARE NOT HONEST. That's imply the truth. A sad truth ! Of what use should the analysis of FCTA be? There are already TWO third party checks. Do you really suspect the Swiss Customs Lab and Intertek to cheat ? Interestingly enough YOU YOURSELF are not sure about your product. Just read what you wrote to me on 2019-09-06: "I suppose this batch really has problems." Do you remember that ? What are you telling, than, in this dialog with me AND ALIBABA ? You are trying to confuse Alibaba, don't you ? It's so shameful ! :-((
2019-10-09 04:42:57
piece of evidence

Shaanxi OWENS Industry Co., Ltd.,, the scammers:
I talked to FedEx and asked them to give me a statement of the statue of this package as soon as I finished the conversation with Ali. They told me they need to find the customs in Switzerland to confirm. Sorry for the delay. They just give me the feedback today. This is quoted from FedEx: Shipment is held by customs authority.In anyway, customer will be advice by custom authority. I will get the statement tomorrow and I'll update it as soon as I receive it.
2019-10-11 05:34:03
piece of evidence
piece of evidence
piece of evidence

Alibaba, the accomplice:
Hi Peter, Thank you for contacting Alibaba regarding Trade Assurance order 15832966001022515. You kept complaining about the previous order. For this order, it shows clearance delay. You and seller has agreed to change the name to pass the Customs:https://sc02.alicdn.com/kf/H92643c1b50f84b2dbf442291502eb0c58.png Now we cannot assume responsibility on seller and force them to give you any refund. If you have a way to help return the goods, please stay in close touch with seller. If eventually no agreement reached, the dispute has to be closed after 2 working day. Best Regards, Sara Trade Dispute Mediation Department
2019-10-14 00:33:04

Submission to the Alibaba dictation
I agree to supplier proposal! Your argument is really strange: The seller OFFERED (I didn't ask for that!) to declare the product incorrectly and the customer ALONE is responsible for the consequences because he agreed to do so? HE ALONE? - The supplier did something wrong and THE CUSTOMER is responsible ? That's what you mean? And you don't think that's a bit strange logic? - If someone did a murder and would tell the judge he was asked to do so by someone else he would not responsible whatsoever ? He is not responsible for HIS ACTIONS? That's your logic ?? The supplier had no chance to refuse to betray the customs? But anyway: YOU have the power and obviously you are going to abuse it. You are in China, I am in Europe - and I don't have any chance to fight for my rights. What shall I do: I have to bow to your dictation. So I accept the proposition the supplier made: When he's got the packages back he will refund me, he will pay the fine if there will be one and he will bare the shipping costs. I agree with that. So I will be FULLY refunded when the supplier gets back the packages. I agree with that! Now we'll see whether the supplier will at least keep THAT promise after breaking all the previous ones ... Embarrassing!
2019-10-14 08:51:39
piece of evidence
piece of evidence

Updates

A letter of 'Kantonales Laboratorium Bern' shows that the supplier even cheated with the extremely expensive so called 'pharma grade NMN': The lab analyzed a sample and found that it is NOT (as promised) PURE NMN but a mixture of NMN and the very cheap Nicotinamid. Beside that they demand that I have to dispose/destroy the substance ! I'll try to negotiate and reach an agreement that allows me to send the packages back. The translation of the letter is as follows: Dear Mr. Niehenke As Swissmedic informed you in writing on October 7, 2019, the two packages addressed to Internet-Astrozentrum GmbH are to be examined according to the Chemicals Act ... at the Cantonal Laboratory in Bern. In a package are 10 bags of 1 kg each as vanillin declared white powder. The second package contains two pouches each containing 0.5 kg of white powder, which is also declared as vanillin. A first screening revealed that the 10 kg package was nicotinamide and the second 1 kg package was a mixture of nicotinamide and NMN. Importers of chemicals are legally equated to manufacturers, i. The chemical regulations for manufacturers also apply to importers. ... With your agreement to the false declaration, the missing product labels and the non-existent safety sheets, you have deliberately not exercised the duty of care as an importer / producer. The goods are not marketable in this form and will not be released. You have the opportunity to let us know within 30 days whether you pick up the chemicals from us and dispose of them properly. The proof of disposal must be provided to us in writing. Without a counter-report within this period, the chemicals will be destroyed by offsetting the expenses and disposal costs. With this procedure we refrain from further legal and paid steps.

My negotiations with the Swiss 'Bundeslabor' (the official lab of Switzerland administration) weren't successful although they tried to help me. They told me that the substance is not "verkehrsfähig" (that means it can in no way be imported, exported or even transported). This is due to the fact that there were no labels, no safety-sheets etc. which MUST be added to a package if it contains a chemical and is to be exported/imported. The supplier did not fulfill his duties regarding the exportation of a chemical. That's HIS SOLE responsibility ! It has nothing to do with 'wrong declaration'! It's a completely different topic and the SOLE REASON that the package cannot be sent back and MUST be destroyed. The official told me that even if they would allow the package to be sent back (what they can't because this is forbidden without the labels and safety sheets that had to be added by the supplier) FedEx would accept this package because of these missing forms. And the Chinese customs would not allow this package to be imported !! For the same reasons. I'll get a letter from the officials telling me the COSTS for destruction / disposal of the substances. Let me add one word: The supplier desperately want's to get his substances back. This is just to hide the fact that the worth of these substances is nearly zero. Nicotinamid is VERY cheap. Even if the package were lost the damage for the supplier would be VERY low !! So there is no reason whatsoever not to refund me even if they don't get their packages back. And to just keep this $ 10000 they got from me for something worth nearly nothing would be a further deeply criminal act - covered by Alibaba. :-((

Shaanxi OWENS Industry Co., Ltd.,, the scammers:
Dear Peter, we can send the labels and safety sheets for clearance if necessage but you didn't ask for that. We offered right products but as I mentioned above, they analysis it in wrong way. We sent the same product to US and our customer had it tested in 3rd party lab tested. I would not allow you say that about Ali since it's a fair and just platform. What you mentioned-'a further deeply criminal act - covered by Alibaba' is a slander.

Alibaba, the accomplice:
Thank you for contacting Alibaba regarding Trade Assurance order 15832966001022515. We could understand your feelings. Nobody expects such thing would happen. We have been trying our best to help negotiate with your seller as well. Honestly speaking, it is not so easy to directly judge the goods are not NMN from current report. We do not know how the goods were tested. Different testing methods will have different results also. Seller wants to get back their goods because they want to reduce some loss for both you and them. If the goods are so cheap like you said, why seller wants to spend extra money to get them? Here is our suggestion for the dispute: please negotiate with seller on a partial refund. We have also advised seller to have a further discussion and propose their solution here. Please check accordingly. Best Regards, SaraTrade Dispute Mediation Department

You write: "We do not know how the goods were tested. Different testing methods will have different results also." You really dare to doubt the expertise of the state lab (Bundeslabor) of the Swiss administration and of an internationally established lab (Intertek) and instead believe the excuses and the nonsense your (beloved Chinese) supplier tells? You really ask: "If the goods are so cheap like you said, why seller wants to spend extra money to get them?" Is this naive or malevolent? This is the typical silly kind of reasoning of cheaters: "If we cheat you, can we make a fortune with usd50?", 'Linda', the sales woman of Xi'an Faithful Biotech Co., Lt. (ID: 101014008445) asks. Yes, they even cheat when it comes to a sample (look at my refund application for order no. 17534939001022515 - you rejected for stupid reasons). Yes, they ask such questions AND ANYWAY THEY CHEAT. Just have a look at the documentation of this unbelievable stupid dialog with 'Linda' and me, and the OBVIOUS self contradicting nonsense she tells: https://research.afega.net/NMN-Betrug-fraud/xian-faithful-biotech-co-ltd.html. Yes, they just try ! They don't have to fear any consequences, especially not from Alibaba (they lovingly call 'Ali'). Their customers are far away, they can't do them any harm ... Are you able and willing to consider that they just cheat you, Alibaba, too, and that the reason why my supplier seemingly desperately wants his package back is just that he wants to appear credible to you ? Are you able and willing to understand that so called 'food grade NMN' is a nonsense term without any meaning? Just to cover a fake? What else than these proofs I offered does it need that you are able to understand that? What does 'Linda' say? "The purity of food grade NMN cannot reach 95%, almost 50%." What more do you need as evidence ?
It was the SOLE responsibility of the supplier to fill in the necessary papers for the customs ! And it is ONLY because these papers are missing that the package has to be disposed/destroyed, the ONLY reason. DID YOU GET THAT ? And you really expect from me to accept paying for a fraud ? It's your damn duty to stop those fraudulent companies frolicking on Alibaba from scamming customers who still (without any justification at all) trust in Alibaba! I will do my best (spend much money and much of my time) to warn people around the world (in multiple languages) and let them know that they can't trust Alibaba because Alibaba has a severe bias in favor of their (beloved Chinese) suppliers. Alibaba is FAR from solving problems arising objectively. People in the world MUST know that! I'm a bit different from you and your suppliers. It's not my SOLE interest to make profit. I'm guided by values! Do you and your suppliers even know how to spell the word 'value' ??
The supplier argues: "Dear Peter, we can send the labels and safety sheets for clearance if necessage but you didn't ask for that." I'm lost for words! Should I explain to the supplier what the law requires IN CHINA? He is sending chemicals out of China BY AIR - and it is he who has to know the necessities and the rules. HE HAS TO FILL IN THE SAFTY SHEETS for the flight insurance (as we already know from other suppliers) and it is a criminal act to give wrong information on these sheets. THE SUPPLIER HAS VIOLATED THE CHINESE LAW! - Do we have to know the Chinese law as recipients in Europe? We didn't know all that and learned about it through other suppliers. But we don't HAVE to know that because we don't deliver chemicals from China - we are in Europe and we don't even planned to deliver outside of the EU. It would be of no use to send safety and insurance declarations sheets NOW, when the flight is over! Doesn't the supplier know about that? Does he know that his acting was a violation of Chinese law? And if not: Shall I bear the consequences of his incompetence ? - It's too late for sending necessary papers now, OF COURSE, as the custom officials told me. These sheets have to accompany the package !! He claims: "We offered right products but as I mentioned above, they analysis it in wrong way." That's an outrage. Stupid excuses of some lousy little cheaters shall count more the the result of an analysis of the official lab of the Swiss administration? Are they fooling Alibaba and me? These experts shall not know how to analyze a substance like NMN ? What a crazy claim! Every chemist could only laugh about that. You cannot find VERY PURE Nicotinamid if the substance really would be NMN. THAT'S COMPLETELY IMPOSSIBLE. Just ask a chemist !! If they really had sent out NMN instead of Nicotinamid as they claim than this was a crime! Is it really necessary to explain anything more ?
The name of the crime is insurance fraud ! And it should be reported to the authorities ! - And Alibaba should really consider whether it is in line with it's own regulations to cover insurance fraud !

Shaanxi OWENS Industry Co., Ltd.,, the scammers:
Dear Peter Dear Alibaba. I am deeply depressed that we discussed this thing for such a long time but we didn’t reach any agreement. As far as I know, this customer aims to defame NMN supplier in China. He claimed not only us, but also many other suppliers’ NMN is fake. Please see attachment 01 and 02. He bought or inquired NMN from different suppliers and publicly denigrate all suppliers, including Alibaba platform, on Youtube, saying that we are all frauds. He urged everyone not to buy anything from Alibaba platform. It's not one of our companies that has been affected, it's a lot of companies. This customer's YouTube account has been blocked for spreading false information. Please check attachment 3 and attachment 5. You don’t protect our suppliers but accept the dispute of a cheater buyer and cost our attentions and energies, I really don’t see the meaning. He threats other company (attachment 4) and us, including the platform, say we are criminals. Why don’t Ali see it and do anything? We do our business and being honest, but we are being slander here. Why the only thing you are thinking of is we are guilty and needs to agree with customer’s any requirement and ignore ours right? I don't think you can allow anyone to disturb the market and Alibaba's normal trading order in any way. If you connive at this behavior, we will join hands with other businesses to ask Ali for a fair and just statement! (Attachment 6) According to the picture what i attachment that no any company NMN is right from alibaba (Attachment 8)! He also abused the platform ( attachment 7). So, we also instant our rule ,do not allow any unfair referee.

Alibaba, the accomplice:
Thank you for contacting Alibaba regarding Trade Assurance order 15832966001022515. Currently it is difficult for us to make the blame on seller or support your refund request. Seller cannot control the Customs in your country. Now please let us know your acceptable partial refund amount, we'll try again to help negotiate. Please respond within 1 working day. Best Regards, SaraTrade Dispute Mediation Department

Your logic again is rather strange. The seller violated Chinese law and the law of air transportation. And this is the reason for the fact that the package cannot be sent back! (See the attached document of the state lab) Moreover It is objectively proven that the seller cheated ! He sent Nicotinamid and pretended it to be NMN. And the state lab of the Swiss administration has proven this! So what is the difficulty in signing the responsibility ?? But I already know: You hold your protecting hand over your (Chinese) suppliers even in case they are responsible for insurance fraud. :-(( Well, the delivery of the 10 kg package is worth about $ 200 (because it is just Nicotinamid), the 1 kg package is a mixture of Nicotinamid and NMN as the state lab analyzed. Production costs will be about $ 1.000 at most !! So the damage for the seller for not getting back the package is $ 1.200 maximum. I have to pay for the disposal of the package (CHF 450,-). Not to speak of the considerable damage caused by the fact that I had to refund buyers because the two deliveries sent about one month before were fake-NMN, too ! So I would agree if $ 1.000 would be deducted from the total amount of $ 10592 that have to be refunded. So I would expect to be refunded $ 9592 !! It cannot be that the seller even makes a fortune from his fraud !! His damage is VERY LOW compared to mine!

Alibaba, the accomplice:
Hi Peter, Thank you for contacting Alibaba regarding Trade Assurance order 15832966001022515. If possible, please let us know the contacts information of the Customs. We'll need to check with them on the test result of the material and then try to continue with the mediation. Please let us know within 1 day. Best Regards, SaraTrade Dispute Mediation Department

Mr. xxx Kantonales Labor Bern T. +41.316331141 Fax: +41.316331198 File number (Aktenzeichen): 447-04-171-0049 und 19-08.0062

Alibaba, the accomplice:
Hi Peter, Thank you for contacting Alibaba regarding Trade Assurance order 15832966001022515. And according to the email xxx you provided here, it shows the goods were seized due to incorrect declaration ,missing labeling and against VEVA code 160305. For declaration and labelling, you've agreed with seller on the goods Vanillin. We cannot make the blame on seller. Normally we need to have our third-party inspection involved to test the goods after the receipt of the goods. But currently the goods cannot received because of the wrong declaration. It is difficult for us to know the truth. We need to know more details about the test report https://sc01.alicdn.com/kf/Ufd376e84dac146b69474d971b473d451E.png you provided. There is no mentioning of the parcel via FeDex tracking number 775794066302 or how the goods are tested. Best Regards, SaraTrade Dispute Mediation Department

You pretend trying to solve the problem but you are only searching for new stupid excuses. With teeth and claws you defend the interests of your suppliers. The interests of (Western) buyers are completely irrelevant to you. Your so called 'Trade Insurance' is just an insurance to pretend safety for the buyers. The trade insurance is nothing but a fake. :-(( You asked for an email address: Did you use it ? Why did you ask for it? To find new excuses or to find 'the truth' about the substance delivered to me? If you use it you will learn what FedEx package were analyzed. I already sent it to you month ago !! But that's not your goal. You don't want to find proof for the criminal acts of your beloved supplier. You are searching for excuses to prevent him from having to pay for his fraud. That's what you are doinig. You mean you need to analyze the substance by a third party lab? The Swiss State Lab is not sure enough for you ?? De you really doubt their expertise ? You again blame me for having confirmed wrong declaration. May I remind you (I#ve written that already twice!!): It is not MY DUTY to know the laws of air transportation. May I remind you: THE SUPPLIER OFFERED TO ME to commit a crime (insurance fraud and violating the laws of air transportation). I didn't ask for that and I would never have confirmed to such a crime if I had known that this wrong declaration is not only 'customs shortening' (which is just an administrative offence - at least in Switzerland - a minor offence, so to speak) but an insurance fraud, a crime! And a violation of the laws of air transportation. I didn't know all that AND I DON'T HAVE TO KNOW THAT. The supplier just lured me into a trap. He pretended to do it for me (to safe some money) but he did it for his own sake, he did it in order to safe a lot of work and to disguise the fraud and - most important - to shirk his responsibility with the help of Alibaba, if the fraud should be detected. You have an email address and you have phone and fax numbers. If you are honestly searching for the truth well, just use this information provided by me. Ask the officials of the Swiss administration and THEY WILL TELL YOU how reliable their analysis is ! They will tell you what FedEx packages are involved! Why did you ask for this address if you don't even intend to use it ??
Allow me to remind you of some trivial principles, the validity of which is also undeniable in China. It's a shame to have to mention that at all ! 1. You have to defend MY interests and not the interests of the supplier (you just act the other way round ! ). This so called insurance is meant to protect ME the customer. Isn't it? 2. The supplier is solely responsible for what HE does. He cannot put the responsibility on the customer. It is the sole responsibility of the supplier to ensure that a delivery is in accordance with the law. This is NOT MY DUTY! 3. Even if I would ask him to brake the law (what I didn't) he would have to refuse my request ! He is an adult and not a child and he can not talk himself out, I would have agreed to a criminal suggestion from him. HE did it, not ME ! HE ALONE is responsible for what HE does! And HE has to bear all consequences. All that's rather trivial ! But I have to remind you on such trivial principals ... :-((

Shaanxi OWENS Industry Co., Ltd.,, the scammers:
Dear Alibaba, I communicated with Alibaba by phone with Job number 332, he said we don't need to provide anything, if there is any documents needed, he will inform us

Alibaba, the accomplice:
Hi Peter, Thank you for contacting Alibaba regarding Trade Assurance order 15832966001022515. We actually sent email to the email address you provided here. And here's their reply: Dear Sara We are responsible for the chemical law in our canton. We have no information about tracking numbers. Mr. Niehenke has imported 11kg chemicals from China and because the specifications where wrong the goods have been blocked. Best regards Jürg In such case, we do not know the tested goods are from the Customs. In such case, sorry that we cannot support your claim here. If still no agreement reached before the deadline, the dispute has to be closed directly. Best Regards, SaraTrade Dispute Mediation Department

You are a bit too lazy. Sorry. Aren't you MY INSURANCE ?? It's about a few thousand dollars! And you decide so lightly, because you do not get enough information quickly enough? Yes, the officials at the lab in Swiss are lazy, too. :-( I already sent a proof to you that the Swiss Customs have analyzed the package sent by the supplier. See the email attached. They, Swissmedic, did the analysis. Here the translation of the important part of the email: "I hereby certify that the two consignments (consignment no: 19CHEI001290154256.1 and 19CHEI001298597994.1) are with us." So I urge you to contact Swissmedic about the result of the analysis: medicrime@swissmedic.ch File no. (Aktenzeichen): 447-04-171-0049 und 19-08.0062 And may I remind you: IT IS COMPLETELY UP TO THE SUPPLIER WHAT HE DOES ! So it is of NO IMPORTANCE WHATSOEVER what the result of the analysis should be. THE SUPPLIER CONVICTED A CRIME AND HE ALONE IS RESPONSIBLE FOR THE CONSEQUENCES! So the refund does not at all depend on the result of any analysis !! Did you get that ??
And keep in mind that our complete conversation will be published. It will be sent to several news agencies, to the Chinese Ministry of Commerce (中华人民共和国商务部), to Alibaba Headquarters and, of course, it will be posted in numerous Internet forums and BLOGS. Other Customers have to know what Alibaba Insurance is all about. They have to know with what tricks and feints Alibaba works to try to disguise an obvious fraud and to bullshit it's way out of it's (insurance) obligation. They have to know how partisan Alibaba is for the benefit of its Chinese suppliers at the expense of its (Western) consumers.
You don't protect your (foreign) customers. You don't prevent them from being so deadly cheated, too. And therefore you are just an accomplice of these cheaters! :-((
Last but not least: May I remind you that I already made a proposal for an agreement WEEKS ago (2019-10-29 01:13:39) but the supplier didn't react. What do you expect from me? You will close the file just because the supplier allows himself not to react ?? Really? - You force ME to negotiate with somebody NOT SPEAKING TO ME ?? Is that really your kind of solving such a problem ?? Well, I repeat my offer! I wrote: "Well, the delivery of the 10 kg package is worth about $ 200 (because it is just Nicotinamid), the 1 kg package is a mixture of Nicotinamid and NMN as the state lab analyzed. Production costs will be about $ 1.000 at most !! So the damage for the seller for not getting back the package is $ 1.200 MAXIMUM. I have to pay for the disposal of the package (CHF 450,-). Not to speak of the considerable damage caused by the fact that I had to refund buyers because the two deliveries sent about one month before were fake-NMN, too ! So I would agree if $ 1.000 would be deducted from the total amount of $ 10592 that have to be refunded. So I would expect to be refunded $ 9592 !! It cannot be that the seller even makes a fortune from his fraud !! His damage is VERY LOW compared to mine!" it's up to the supplier to fulfill his duties now ! My proposal is REALLY GENEROUS because normally the supplier would not just have to refund me, he would have to pay damages - considerable damages !! 2019-11-11 11:16:12

Alibaba, the accomplice:
Hi Peter, Thank you for contacting Alibaba regarding Trade Assurance order 15832966001022515. We understand your loss. But actually we cannot define from your documents: 1. Whether the tested goods are the seized Customs goods; 2. How the goods are tested. In such case, Alibaba has no ability to directly judge seller's responsibility. In such case, the dispute cannot move forward and it has to be closed. Best Regards, SaraTrade Dispute Mediation Department

Is that so ?? And what about these documents YOU ALL ALREADY HAVE ?? These documents show: 1. The supplier sent the package to me under the name of Sgnoek, pretending to be just a branch of Sgonek ! (This again is a lie as you can see in the documents attached - Sgonek told us !!) Look through the WhatsApp dialogs how badly Dorothy was lying !! :-(( 2. The letter of the customs CLEARLY indicates in the letter attached (I already translated for you month ago): a. The tracking no. of the 10 kg Nicotiinamid b. That the Nicotinamid was wrongly declared as vanillin - a crime which THE SUPPLIER ALONE is responsible for !! c. THIS substance declared as vanillin was analyzed and it turned out it was not vanillin but Nicotinamid (that is IT WAS NOT NMN) What else do you need as a proof? What other excuses will you remember?
It is not up to you to question the expertise of a state lab of Switzerland ! When they tell they analyzed a substance and they tell it is Nicotinamid THAN THIS IS A PROOF !

Theater of the absurd

Alibaba, the accomplice: Parrot-chattering of a bot
Hi Peter, Thank you for contacting Alibaba regarding Trade Assurance order 15832966001022515. Customs seized the package because they suspected the actual goods are not what they declared. From all the documents you showed here, we could see that they mainly described that the goods are not vanillin. For this, you actually agreed with seller before the shipment. In such case, we cannot support your complaint since you've agreed with seller to declare another name. When the laboratory checked the goods, their main purpose is to know whether the goods are vanillin. So different testing methods will have different result. And we did not know how it is tested. So Alibaba cannot just decide the goods are not NMN from the current reports. There's no tracking number showing on the reports. Considering all the above, we feel sorry to tell you that your complaint cannot be supported. The dispute will be closed. Best Regards, SaraTrade Dispute Mediation Department

Dear Sarah-Bot Now I'm sure: You MUST be a bot. Like a parrot, you chatter the same thing over and over. I suspect you're just writing off what Dorothy is writing to you. She has already written this nonsense to me, too. These lousy little scammers dare to doubt an analysis of a state entity. AND YOU ARE NAIVE ENOUGH TO BELIEVE THIS NONSENSE ! Don't you think it could be worth while just to ask a real expert (a chemist) whether this nonsense Dorothy tells is at all possible ? I have to repeat it again and I feel like a parrot, too, in the conversation with you: THE ANALYSIS OF A STATE ENTITY IS A PROOF !! You got all the evidence needed (INCLUDING TRACKING NUMBERS) that the lab analyzed the package sent by Dorothy ! So just stop excuses !

Letter to the Ministry of Commerce of the People's Republic of China (Office for fair import and export trade)

This end of the theatre of the absurd performed by Alibaba was to be expected ...

It remains to be noted: Alibaba not only covers (Chinese) criminals and thus makes himself the accomplice of criminals: Alibaba unscrupulously endangers the health of its customers by actively (knowing the scam !!) covers and supports criminals, the harmful substances distribute under a false label. Alibaba is itself a criminal.